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LEGAL POLICY RETURNS POLICY PRIVACY POLICY SPAM POLICY

 

COPYRIGHT, TRADEMARK AND DISCLAIMER NOTICES

The VIVOMOUNTS website is an online information and sales service provided by VIVOMOUNTS. Although the information is available to anyone, VIVOMOUNTS retains copyrights on all text and graphic images. Therefore, you may not

(1) Distribute any of the contents (text or graphics) of this site without the express written permission of VIVOMOUNTS;
(2) Include the information on your own server or in your own documents without VIVOMOUNTS permission;
(3) Modify or re-use the text or graphics located on VIVOMOUNTS web site.

You may print copies of the information for your own personal use or store files on your own computer for your personal use only

VIVOMOUNTS reserves all other rights.

COPYRIGHT NOTICE
Copyright VIVOMOUNTS. All rights reserved.

TRADEMARKS
The VIVOMOUNTS Brand, the VIVOMOUNTS name and the VIVOMOUNTS logo's are registered trademarks of VIVOMOUNTS. The names of other companies and products mentioned herein may be the trademarks of their respective owners.

ENDORSEMENTS
The VIVOMOUNTS website is not endorsed by any Trademark owner or company, even where the VIVOMOUNTS website offers for sale a product or service which enhances the benefits of the Trademark owners product.

LINKS TO THIRD PARTY SITES
Some of the links in this area allow you to leave the VIVOMOUNTS Web Site. Linked sites are not under the control of VIVOMOUNTS and VIVOMOUNTS is not responsible for the contents of any linked site. The links are provided for convenience only.

 

 
RETURNS POLICY

VIVOMOUNTS return policy allows us to provide the very highest standards of service in a simple and easy to understand way. If you feel sure that a product is faulty, please ensure that the problem does not lie elsewhere in your system. If you still feel you have a faulty product please follow this procedure.

1 We request that all returns have a valid Return Merchandise Authorisation number (RMA). We request that all returns be received within 14 days of the RMA issue date. It will take between 7 and 10 days to process your return, but we will do our best to reduce this time. To obtain a returns number please email us at returns@vivomounts.com.

2 Returned items must be in original packaging, with all original boxes, packing materials, manuals, blank warranty cards, all other accessories however small and documentation provided by the manufacturer.

3 We strongly recommend the package you are returning is fully insured . We suggest you use a service that can provide “ proof of delivery”. VIVOMOUNTS will not be liable for items lost or damaged in transit.

4 All shipping back to VIVOMOUNTS is paid for by the customer. Please ensure the return has your RMA number clearly marked on the outside of the package next to our address.

5 Any returned packages that do not clearly display a valid RMA number may take longer to process.

6 Should you wish us to take back an unused product complete with undamaged original packaging a 15% restocking fee may apply.

7 Under the Distance Selling Directive, you have the right to return your goods for a full refund as long as you notify us within 7 working days from the day after you receive the goods. Opened software is non-refundable, unless it is found to be faulty. Please contact us by email to obtain a Return Authorisation number prior to return.

 

PRIVACY POLICY

SECURITY

Your online transaction takes place in real-time as you place order, and all the information is encrypted with the industry standard Secure Socket Layers technology. By the time we receive the order, the transaction is authorized and the funds only clear when the goods have been dispatched. Your financial details are kept on an encrypted accounts system (on WorldPay's Servers) and to enhance efficiency are not made available to us or any other third parties.
VIVOMOUNTS has created this privacy statement in order to demonstrate our firm commitment to privacy.

WHAT INFORMATION DO WE COLLECT?
When you place an order we collect your name, e-mail address, mailing address, phone number and credit card information. We may record which products you are interested in and which products you purchase. We also monitor customer traffic patterns and site use which enables us to improve the service we provide.

What do we do with the information? We will use the information to process orders and to provide a more personal shopping experience. We may use this information to tell you about changes to our website and to let you know about any new products.

WHAT ABOUT "COOKIES"?
"Cookies" are small pieces of information that are stored on your computer's hard drive by your browser. These allow us to store your account information and provide features to make your shopping on our website easier. Most browsers allow the cookie function to be turned off. If you want to know how to do this look at the help menu on your browser.

WHAT ABOUT MY IP?
We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and your shopping cart. Our site uses cookies to keep track of your shopping cart. Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address) and financial information (like their account or credit card numbers). Contact information from the order form is used to send orders to our customers. The customer's contact information is used to get in touch with the visitor when necessary. Users have the choice to indicate if they would like to be contacted by VIVOMOUNTS the future and may opt-out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected is used to bill the user for products and services.

 

SPAM POLICY

ACCEPTABLE USE POLICY REGARDING BULK E-MAILINGS

We do allow this Website to be promoted through the transmission of bulk e-mails, however, any such mass e-mailings must conform to our bulk email policies.

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:: The marketing of this Website is strictly prohibited if done through the transmission of unsolicited bulk email (UBE). In other words, the bulk emailing must be pursuant to a prior business relationship with the e-mail recipient, including but not limited to having obtained their e-mail address through a verifiable opt-in procedure.

:: We also strictly prohibit marketing of this Website by the transmission of e-mail that makes use of or contains invalid or forged headers, invalid or non-existent domain names or other means of deceptive addressing (counterfeit e-mail).

:: We also strictly prohibit marketing of this Website by the transmission of e-mail that is relayed from any third party's mail servers without the permission of that third party, or which employs similar techniques to hide or obscure the source of the e-mail.

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HOW TO REMOVE YOUR EMAIL ADDRESS FROM OUR DATABASE

If you do not wish to receive mailings from us we make the procedure very simple and clean for you.

:: Simply enter your email address into the Newsletter subscribe box and click "Join Now". If the mail is listed in our database you will get a subscription error that it is already listed. Then simply click on "Remove me from your mailing list"

 


 

   
   
   

 

 

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