COPYRIGHT, TRADEMARK AND DISCLAIMER NOTICES
The VIVOMOUNTS website is an online information and sales service provided
by VIVOMOUNTS. Although the information is available to anyone,
retains copyrights on all text and graphic images. Therefore, you may
(1) Distribute any of the contents (text or
graphics) of this site without the express written permission of
(2) Include the information on your own server or in
your own documents without VIVOMOUNTS permission;
(3) Modify or re-use the text or graphics located on
VIVOMOUNTS web site.
You may print copies of the information for your own personal use or
store files on your own computer for your personal use only
VIVOMOUNTS reserves all other rights.
All rights reserved.
The VIVOMOUNTS Brand, the VIVOMOUNTS name and the VIVOMOUNTS logo's are
registered trademarks of VIVOMOUNTS. The names of other companies and
products mentioned herein may be the trademarks of their respective
The VIVOMOUNTS website is not endorsed by any Trademark owner or
company, even where the VIVOMOUNTS website offers for sale a product or
service which enhances the benefits of the Trademark owners product.
LINKS TO THIRD PARTY SITES
Some of the links in this area allow you to leave the
Web Site. Linked sites are not under the control of VIVOMOUNTS and
is not responsible for the contents of any linked site. The links are
provided for convenience only.
VIVOMOUNTS return policy allows us to provide the very highest standards of
service in a simple and easy to understand way. If you feel sure that a
product is faulty, please ensure that the problem does not lie elsewhere
in your system. If you still feel you have a faulty product please
follow this procedure.
1 We request that all returns have a valid Return Merchandise
Authorisation number (RMA). We request that all returns be received within 14 days
of the RMA issue date. It will take between 7 and 10 days to process
your return, but we will do our best to reduce this time. To obtain a
returns number please email us at firstname.lastname@example.org.
2 Returned items must be in original packaging, with
all original boxes, packing materials, manuals, blank warranty cards,
all other accessories however small and documentation provided by the
3 We strongly recommend the package you are returning
is fully insured . We suggest you use a service that can provide “ proof
of delivery”. VIVOMOUNTS will not be liable for items lost or damaged in
4 All shipping back to VIVOMOUNTS is paid for by the
customer. Please ensure the return has your RMA number clearly marked on
the outside of the package next to our address.
5 Any returned packages that do not clearly display a
valid RMA number may take longer to process.
6 Should you wish us to take back an unused product
complete with undamaged original packaging a 15% restocking fee may
7 Under the Distance Selling Directive, you
have the right to return your goods for a full refund as long as you
notify us within 7 working days from the day after you receive the
goods. Opened software is non-refundable, unless it is found to be
faulty. Please contact us by email to obtain a Return Authorisation
number prior to return.
Your online transaction takes place in real-time as you
place order, and all the information is encrypted with the
industry standard Secure Socket Layers technology. By the
time we receive the order, the transaction is authorized and
the funds only clear when the goods have been dispatched.
Your financial details are kept on an encrypted accounts
system (on WorldPay's Servers) and to enhance efficiency are
not made available to us or any other third parties.
VIVOMOUNTS has created this
privacy statement in order to demonstrate our firm
commitment to privacy.
INFORMATION DO WE COLLECT?
When you place an order
we collect your name, e-mail address, mailing address, phone
number and credit card information. We may record which
products you are interested in and which products you
purchase. We also monitor customer traffic patterns and site
use which enables us to improve the service we provide.
What do we do with the information? We will use the
information to process orders and to provide a more personal
shopping experience. We may use this information to tell you
about changes to our website and to let you know about any
WHAT ABOUT "COOKIES"?
"Cookies" are small pieces
of information that are stored on your computer's hard drive
by your browser. These allow us to store your account
information and provide features to make your shopping on
our website easier. Most browsers allow the cookie function
to be turned off. If you want to know how to do this look at
the help menu on your browser.
WHAT ABOUT MY IP?
We use your IP address
to help diagnose problems with our server, and to administer
our Web site. Your IP address is used to help identify you
of your shopping cart. Our site uses an order form for
customers to request information, products, and services. We
collect visitor's contact information (like their email
address) and financial information (like their account or
credit card numbers). Contact information from the order
form is used to send orders to our customers. The customer's
contact information is used to get in touch with the visitor
when necessary. Users have the choice to indicate if they
would like to be contacted by VIVOMOUNTS
the future and may opt-out of receiving future mailings; see
the choice/opt-out section below. Financial information that
is collected is used to bill the user for products and
ACCEPTABLE USE POLICY REGARDING BULK E-MAILINGS
We do allow this Website to be promoted through the
transmission of bulk e-mails, however, any such mass
e-mailings must conform to our bulk email policies.
:: The marketing of this Website is strictly prohibited
if done through the transmission of unsolicited bulk email
(UBE). In other words, the bulk emailing must be pursuant to
a prior business relationship with the e-mail recipient,
including but not limited to having obtained their e-mail
address through a verifiable opt-in procedure.
:: We also strictly prohibit marketing of this Website by
the transmission of e-mail that makes use of or contains
invalid or forged headers, invalid or non-existent domain
names or other means of deceptive addressing (counterfeit
:: We also strictly prohibit marketing of this Website by
the transmission of e-mail that is relayed from any third
party's mail servers without the permission of that third
party, or which employs similar techniques to hide or
obscure the source of the e-mail.
HOW TO REMOVE YOUR EMAIL ADDRESS FROM OUR
If you do not wish to receive mailings from us we make
the procedure very simple and clean for you.
:: Simply enter your email address into the Newsletter
subscribe box and click "Join Now". If the mail is listed in
our database you will get a subscription error that it is
already listed. Then simply click on "Remove me from your